Assess the causeFollow the evidence.
Check the defrost heater, sensors, thermal protection, drainage and control sequence using the model layout.
The exact model and operating conditions determine which tests apply. These are possible inspection directions, not a list of components that must be changed.
Before the appointmentKeep the useful details.
Mention whether switching off temporarily restores cooling before the problem returns.
Record the timing, previous work and accessible model label. Do not remove covers or handle live, refrigerant or pressurised components to obtain information.