Guides · Fridge
Condensation, a blocked drain and a damaged supply connection need different remedies. Note where water first appears and whether the appliance has a dispenser or ice-maker connection.
Start here
Water appears under the cabinet, inside drawers or near the door.
Condensation, a blocked drain and a damaged supply connection need different remedies.
A model-specific approach
Trace the water source and inspect the defrost drain, collection tray, door seal and water connections if fitted.
The exact model and operating conditions determine which tests apply. These are possible inspection directions, not a list of components that must be changed.
Note where water first appears and whether the appliance has a dispenser or ice-maker connection.
Record the timing, previous work and accessible model label. Do not remove covers or handle live, refrigerant or pressurised components to obtain information.
Completion
The source should be checked again during the relevant drain or water-supply operation.
Discuss which operation was checked and what to observe during normal use. Keep the service date, model and work description if you need to report the symptom again.
Related information
10 questions for this page
Water appears under the cabinet, inside drawers or near the door. Note when it begins and whether another function still works.
Condensation, a blocked drain and a damaged supply connection need different remedies. Compare that explanation with the actual operating conditions before describing the symptom as a failed component.
Trace the water source and inspect the defrost drain, collection tray, door seal and water connections if fitted. Internal electrical, pressurised and refrigerant work should be handled by a suitable technician.
Note where water first appears and whether the appliance has a dispenser or ice-maker connection. Keep those observations with the model number so the technician can reproduce the reported conditions.
The source should be checked again during the relevant drain or water-supply operation. Use these observations to describe progress; do not treat one short run as proof that an intermittent issue has ended.
No. This guide explains the inspection route; it cannot establish a component diagnosis remotely. Condensation, a blocked drain and a damaged supply connection need different remedies.
Use the full refrigerator model code, not just the brand. Trace the water source and inspect the defrost drain, collection tray, door seal and water connections if fitted.
Stop if there is smoke, a burning smell, dangerous movement or water near electrical parts. Isolate supplies only if safe. Note where water first appears and whether the appliance has a dispenser or ice-maker connection.
Yes. Record from a safe position without removing covers. Water appears under the cabinet, inside drawers or near the door. Capture that behaviour if it occurs naturally.
Send the model, symptom, locality and preferred time within 8 AM–8 PM to 9342652963. Note where water first appears and whether the appliance has a dispenser or ice-maker connection.
Let’s take the next step
Tell us the appliance, the problem and your locality.