Defects · Washing machine
The drum will not drive normally or stops under load. Direct-drive, belt-drive and other motor systems have different test and replacement requirements.
Start here
The drum will not drive normally or stops under load.
Direct-drive, belt-drive and other motor systems have different test and replacement requirements.
A model-specific approach
Identify the drive design and inspect the motor, belt or coupling where fitted, feedback sensor and controller.
The exact model and operating conditions determine which tests apply. These are possible inspection directions, not a list of components that must be changed.
Tell us whether the drum moves at wash speed but fails at spin speed.
Record the timing, previous work and accessible model label. Do not remove covers or handle live, refrigerant or pressurised components to obtain information.
Completion
Drive operation should be checked at the relevant stages instead of judging only by a brief unloaded turn.
Discuss which operation was checked and what to observe during normal use. Keep the service date, model and work description if you need to report the symptom again.
Related information
10 questions for this page
No. Belt-drive, direct-drive and other designs have different components and diagnostic requirements.
On belt-driven models it can. The drive path should be assessed before condemning the motor.
No. Problems may appear at higher speed or under load, so the original conditions matter.
Report that distinction. Drive control, feedback and mechanical conditions may need testing at the affected stage.
Yes. The controller depends on appropriate feedback in relevant designs, so sensor and wiring checks may be needed.
No. Connected drive components and supply conditions should be considered before the repair decision.
Motor type, mounting, control compatibility and associated components vary between models.
Yes. Mechanical resistance should be considered alongside electrical tests rather than treating the motor in isolation.
Explain whether the drum moves during wash, whether spin begins and whether noise, codes or burning smells appear.
Relevant wash and spin operation should be reassessed under appropriate conditions, including the stage that originally failed.
Let’s take the next step
Tell us the appliance, the problem and your locality.