Guides · Washing machine
A blocked hose and a failed pump can look alike. A pump should not be replaced until the drainage path is checked. Record the displayed code and whether you hear the pump when draining is expected.
Start here
Water remains in the drum or the programme stops before spin.
A blocked hose and a failed pump can look alike. A pump should not be replaced until the drainage path is checked.
A model-specific approach
Inspect the drain route, accessible filter, pump operation and control sequence.
The exact model and operating conditions determine which tests apply. These are possible inspection directions, not a list of components that must be changed.
Record the displayed code and whether you hear the pump when draining is expected.
Record the timing, previous work and accessible model label. Do not remove covers or handle live, refrigerant or pressurised components to obtain information.
Completion
A controlled drain test should confirm water leaves without backing up or leaking.
Discuss which operation was checked and what to observe during normal use. Keep the service date, model and work description if you need to report the symptom again.
Related information
10 questions for this page
Water remains in the drum or the programme stops before spin. Note when it begins and whether another function still works.
A blocked hose and a failed pump can look alike. A pump should not be replaced until the drainage path is checked. Compare that explanation with the actual operating conditions before describing the symptom as a failed component.
Inspect the drain route, accessible filter, pump operation and control sequence. Internal electrical, pressurised and refrigerant work should be handled by a suitable technician.
Record the displayed code and whether you hear the pump when draining is expected. Keep those observations with the model number so the technician can reproduce the reported conditions.
A controlled drain test should confirm water leaves without backing up or leaking. Use these observations to describe progress; do not treat one short run as proof that an intermittent issue has ended.
No. This guide explains the inspection route; it cannot establish a component diagnosis remotely. A blocked hose and a failed pump can look alike. A pump should not be replaced until the drainage path is checked.
Use the full washing machine model code, not just the brand. Inspect the drain route, accessible filter, pump operation and control sequence.
Stop if there is smoke, a burning smell, dangerous movement or water near electrical parts. Isolate supplies only if safe. Record the displayed code and whether you hear the pump when draining is expected.
Yes. Record from a safe position without removing covers. Water remains in the drum or the programme stops before spin. Capture that behaviour if it occurs naturally.
Send the model, symptom, locality and preferred time within 8 AM–8 PM to 9342652963. Record the displayed code and whether you hear the pump when draining is expected.
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Tell us the appliance, the problem and your locality.