Guides · Washing machine
Excess suds can cause overflow; a leak during draining points to a different path from a leak during filling. Note the cycle stage and isolate the water supply if you can do so safely.
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Water escapes during filling, washing, draining or from the door.
Excess suds can cause overflow; a leak during draining points to a different path from a leak during filling.
A model-specific approach
Trace the first wet point and inspect hoses, joints, dispenser, door seal, pump housing and tub connections as appropriate.
The exact model and operating conditions determine which tests apply. These are possible inspection directions, not a list of components that must be changed.
Note the cycle stage and isolate the water supply if you can do so safely.
Record the timing, previous work and accessible model label. Do not remove covers or handle live, refrigerant or pressurised components to obtain information.
Completion
The affected cycle stage should be tested again, checking nearby joints as well as the repaired point.
Discuss which operation was checked and what to observe during normal use. Keep the service date, model and work description if you need to report the symptom again.
Related information
10 questions for this page
Water escapes during filling, washing, draining or from the door. Note when it begins and whether another function still works.
Excess suds can cause overflow; a leak during draining points to a different path from a leak during filling. Compare that explanation with the actual operating conditions before describing the symptom as a failed component.
Trace the first wet point and inspect hoses, joints, dispenser, door seal, pump housing and tub connections as appropriate. Internal electrical, pressurised and refrigerant work should be handled by a suitable technician.
Note the cycle stage and isolate the water supply if you can do so safely. Keep those observations with the model number so the technician can reproduce the reported conditions.
The affected cycle stage should be tested again, checking nearby joints as well as the repaired point. Use these observations to describe progress; do not treat one short run as proof that an intermittent issue has ended.
No. This guide explains the inspection route; it cannot establish a component diagnosis remotely. Excess suds can cause overflow; a leak during draining points to a different path from a leak during filling.
Use the full washing machine model code, not just the brand. Trace the first wet point and inspect hoses, joints, dispenser, door seal, pump housing and tub connections as appropriate.
Stop if there is smoke, a burning smell, dangerous movement or water near electrical parts. Isolate supplies only if safe. Note the cycle stage and isolate the water supply if you can do so safely.
Yes. Record from a safe position without removing covers. Water escapes during filling, washing, draining or from the door. Capture that behaviour if it occurs naturally.
Send the model, symptom, locality and preferred time within 8 AM–8 PM to 9342652963. Note the cycle stage and isolate the water supply if you can do so safely.
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Tell us the appliance, the problem and your locality.